Client Services

Privacy Policy Pledge

zen-stones-on-japanese-style-sand-garden understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

This privacy policy is an integral part of Our Website Terms And Conditions. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

  • “Account” means an Account required to access and / or use certain areas and features of Our Site.
  • “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and / or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below.
  • “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and ...
  • “We / Us / Our” means SoftRight Services, a sole trader company originally created in England, whose main trading address is: Treetops, Brookside, Clachamish, Isle of Skye, Scotland, IV51 9NY.

2. Information About Us

2.1 Our Site is owned and operated by Brian Austin, of SoftRight Services at the address: Treetops, Brookside, Clachamish, Isle of Skye, IV51 9NY.

2.3 Our Data Protection Officer is Brian Austin, and can be contacted by email at [email protected], by telephone on 01470 582474, or by post at the address: Treetops, Brookside, Clachamish, Isle of Skye, IV51 9NY.

2.4 We are regulated by, and registered with, the UK Data Protection Registrar, Office of the Information Commissioner Office of the Information Commissioner (No. Z8305542).

2.5 The owner of this website, Brian Austin, is a Member of The Society of Authors (SoA) in the UK, therefore is able to benefit from the protection and support of the SoA.

The Society of Authors is a non-profit making organisation, founded in 1884, "to protect the legal rights and further the interests of authors". The Society now has over 10,000 members.

The Society represents the writing profession by campaigning for improved terms and changes in legislation, such as copyright and libel laws. The Society also carries out inspections of publishers' royalty accounts in relation to randomly-chosen individual authors' titles.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data We hold about you (see section 12);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes; and ...

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Depending upon your use of Our Site, or whether you purchase products and services directly from Us, We may collect some or all of the following personal [and non-personal] data (please also see section 13 on Our use of Cookies and similar technologies):

5.1 name;

5.2 business / company name;

5.3 job title;

5.4 profession;

5.5 contact information such as postal mailing address, email addresses and telephone numbers;

5.6 demographic information such as post code, preferences, and interests;

5.7 IP address;

5.8 web browser type and version;

5.9 operating system;

5.10. Registration date;

5.11. Last visit date;

5.12. Subscription and / or purchase history.

6. How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to receive email updates and to receive Our email newsletter), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.1 Providing and managing your Account;

6.2.2 Providing and managing your access to Our Site;

6.2.3 Personalising and tailoring your experience on Our Site;

6.2.4 Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);

6.2.5 Personalising and tailoring Our products and services for you;

6.2.6 Replying to emails from you;

6.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time simply by sending an email to [email protected] containing your instructions, or by choosing the unsubscribe option in Our email messages or newsletters);

6.2.8 Market research;

6.2.9 Analysing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience;

6.3 With your permission and / or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and / or telephone and / or text message and / or postal mail with information, news and offers on Our products and / or services.

We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties, including the secure site verification SSL Alpha security seal from (GlobalSign), whose content We may display on the front end of Our Site, may use third party Cookies, as detailed below in section 13.

Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

To help manage Our commitments to you under the GDPR, We use the email newsletter services provided by (privacy policy and legal). 

When We use cloud servers to help speed web page loading around the world, another third party We currently use is Cloudflare Content Delivery Network (CDN), (privacy policy).

We may also use (privacy policy) cloud services to store some information.

To help provide maximum security protection for managing all cloud-based services, We use complex usernames and passwords in combination with two-factor authentication using unique, randomly generated, Time-based One Time Passwords (TOTP) that change every 30 seconds. 

6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

6.6.1 For Our business records tax and auditing purposes, We retain data relating to details of each product or service purchased from Us, and for each product or service We purchased from another party, for the minimum period of 10 years from the date of purchase or date of sale.

6.6.2 If you contact Us by email with an inquiry, and We receive your email, naturally We will respond in a timely manner, and keep a record of Our email conversation, unless you ask Us to delete your inquiry.

We will also carry out some initial tests to help better determine that your email does genuinely come from your email address.

Because customers or clients may subsequently follow-up an email enquiry later, We will normally keep a record of the email conversation(s) to help avoid clients or customers having to repeat information that they may have provided to Us earlier. Normally, these conversations are kept for at least 10 years, as the conversations may form part of a purchase or membership subscription, or unless you ask Us to delete any non-essential data.

Our office email system uses the secure SSL Google Gmail service (Google privacy policy) and is protected by highly complex passwords that are changed regularly and randomly, in combination with two-factor authentication login from Google. 

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and / or for as long as We have your permission to keep it.

7.2 Since Our web server is based in the UK, normally, your data will only be stored in the UK, or within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

7.3 However, to help speed up the loading of web pages for users located in different parts of the world, at any time, without any advance notice given, We may decide to use a third party cloud caching service, so cached copies of Our website will be stored outside of the UK.

7.4 Therefore, some or all of your data may be stored outside of the UK, and the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us.

7.4.1 If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be when stored within the UK and under the GDPR including:

7.4.2 Choosing web hosting providers and third party suppliers with care, and only sourcing from countries approved at the date and time of order by the UK, the EU, USA, Canada, Australia, New Zealand, and other legitimate areas.

7.4.3 We also use multiple components and services kindly provided by Google LLC, USA, including Google fonts used to provide a wider range of attractive design options within website themes. Google LLC is certified under the EU-U.S. Privacy Shield framework (Privacy Shield List). Google Fonts FAQ. The Google Fonts FAQ provides information on how Google Fonts handles data about users.

To summarise, when using Google Fonts, when fonts are downloaded from Google, the IP address of each website visitor is automatically sent to Google to allow the correct fonts to be downloaded to their browser. The Google Fonts API limits the collection, storage and use of end-user data only to what is needed to deliver the fonts efficiently.

7.4.4. By continuing to use, and / or if you place an order through, you agree that your information may be shared between the USA and the European Union. 

7.5 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

7.6 Steps We take to secure and protect your data include:

7.6.1 All electronic transactions you make to or receive from Us through Our website, will be encrypted, usually using SSL or TLS technology, or equivalent. Nevertheless, data transmission over the Internet can still be inherently insecure, and We cannot guarantee the security of data sent over the Internet. Nevertheless, We have taken additional steps to help make accessing and using safer. How: your connection to uses https:// instead of the less secure http://. Remember, the "s" stands for secure. So when using, your access to is encrypted.

7.6.2 As part of Our https:// security, website also has an SSL (Secure Sockets Layer) certificate.

7.6.3 We apply various security initiatives to help protect the data you may choose to safeguard with Us, to bolster Our own digital security levels, and to comply with the GDPR requirements.

Our hosting provider,, is GDPR-compliant with a Data Processing Agreement (DPA). Moreover, Our web hosting servers comply with the Payment Card Industry Data Security Standard (PCI DSS).

However, data within Our online databases on web hosting servers may be stored unencrypted, so if the database was accessed without permission, personal data would still be exposed.

To help minimise risks, to boost security to Our web hosting control panels, We use high security, two-factor authentication access, in addition to routinely using strong, complex, and unique usernames and passwords.

Moreover, to further boost security and strengthen access protection of Our rented web servers, We regularly and randomly change login details, with new, equally complex character sets.

7.6.4 Furthermore, now also makes use of HTTP/2 — the faster version of the web. HTTP/2 helps ensure that web pages from load more quickly in your web browser, whether you are at home, at work, or using a mobile devices, like a smart phone, phablet or tablet computer, desktop computer or laptop notebook device.

7.6.5 When We use a user registration system that is active at, you may register at, you are responsible for keeping your password and user details confidential. We will not ask you for your password, but may provide the means for you to retrieve your own password and / or username yourself, using information that you may have originally provided when you registered with Us.

7.6.6 Although We take great care to protect access to Our website, We do not have any control over any parties that may gain access to Our website without Our permission for the purpose of collecting email addresses and other data in order to make commercial gain from such actions.

7.6.7 Admin is currently based in the UK, whilst the server on which Our website is hosted in the UK, cached copies may at any time be based in the UK, EU, USA, and / or Canada, and other countries controlled by a cloud service We may hire, as detailed above, further secured using two-factor authentication.

We keep all information in Our office database(s) in-house on standalone, encrypted computers; regular backups are made to multiple secure locations, encrypted again, and password-protected with complex unique passwords that may get changed randomly and / or regularly to boost security even further, and We also include additional two-factor authentication to help lock down protections.

We also use Virtual Private Networks (VPNs) to further protect Our data and client data both at Our home offices and when away from home office, travelling, and when using publicly accessible networks.

7.6.8 We do not process online payments on Our website directly. So We never see, or have access to, buyer full credit card or debit card details. Instead, We use trusted and proven third party providers like Paypal, who securely process PayPal payments, credit card payments and debit card payments on Our behalf.

7.6.9 Our client invoicing service also uses and carries out comprehensive secure https:// processing and protection of data.

7.6.10 We may change Our invoicing service and method at any time. If We opt to use a different invoicing service, We will take all reasonable steps to maintain and protect the privacy of data.

7.6.11 At any time, without notice, to further boost Our website security, We may also set up a website Content Security Policy (CSP).

8. Do We Share Your Data?

8.1 Subject to section 8.2 and 8.4, We will not share any of your data with any third parties for any purposes.

8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, when managing invoicing services, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

8.4 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include email subscription management, payment processing, delivery of goods, search engine facilities, advertising, and marketing.

In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

8.5 We may compile statistics about the use of Our Site including data on website visitor traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.

We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.6 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:

8.6.1, (historical) plus access by https:// secure log-in by website Admin Brian Austin.

8.7 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

8.8 Important note: for each product or service you buy from Us, if you opt to delete your user Account on, your transactions stored on third party payment processing sites, such as,,, Our business bank, etc., are NOT deleted, when your user Account is deleted at, and is NOT included in any data exports you may request on Our web site.

Why: when you make a payment to Us using a credit card, debit card, or through using bank-to-bank payments, the information you submit or you send to, is stored by third parties, not by or SoftRight Services. Therefore, you should contact the relevant third parties directly to exercise your data rights with them.

9. What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce Our business and this may involve the sale and / or the transfer of control of all or part of Our business.

Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2 In the event that any of your data is to be transferred in such a manner, you will not normally be contacted in advance and informed of the changes. However, if you are contacted you will however, be given the choice to have your data deleted or withheld from the new owner or controller.

10. How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data.

In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details), and by managing your Account on Our website and any communications you may send to Us through Our secure web contact forms.

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

11.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict Our use of Cookies. For more information, see section 13.

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable for your first request, so We will provide any and all information in response to your request free of charge. 

However, for subsequent, repetitive, or unfounded requests We may charge a fee, or We may refuse to comply with your request in these circumstances.

Please contact Us for more details at [email protected], or using the contact details below in section 14.

13. Our Use of Cookies

13.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and / or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

13.2 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and / or parties other than Us, including Google when We include Google ads on Our Site.

Third party Cookies are used on Our Site for advertising services, verification of https:// connections, administration of Our Site, and for helping Us identify which web pages, topics, and content themes are important to visitors and users.

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to Our website(s) and other websites on the Internet.

How Google uses information from sites or apps that use their services.

You may opt out of personalised advertising by visiting Ads Settings. Or, you can opt out of a third-party vendor's use of cookies for personalised advertising by visiting

For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of the public areas of Our Site and your use and experience of Our Site should not be unduly impaired by refusing consent to them.

13.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

13.4 Before Cookies are placed on your computer or device, you will be shown a pop-up prompt bar, button, or box situated near the bottom of Our website pages, requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

13.5 Certain features of Our Site depend on Cookies to function ("Required"). Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your Internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.6 The following sole first-party Cookie is placed on your device when you visit Our website, and also when you choose "Save" for "Required" cookies in the pop-up window that appears. (manual snapshot taken on September 14, 2018. Please note: content values may vary from session to session):

Data table that shows first-party Cookies used by
Cookie nameContent example
(changes per session)
DomainExpires when?
(anonymised Cloudflare security cookie)


.internettips.com30 days.

More information about the superb __cfduid Cloudflare protection cookies.

Update 10th March 2021: Cloudflare say:

"the __cfduid cookie was set on Cloudflare HTTP responses and was used for providing critical performance and security services on behalf of our customers. Now, we are working to transition our security services to not depend on this cookie."

So from about the 10th May 2021, we also expect that the _cfduid cookie will be removed from Our Site.

The following third-party Cookies may be placed on your computer or device:

13.7 As detailed above, Our Site uses analytics services provided by Google (privacy policy). At the time of writing, website analytics Cookies provided by Google are anonymised.

Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it.

You do not have to allow Us to use these third-party Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and to provide a more useful experience for you.

13.8 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

13.9 The analytics service(s) used by Our Site use(s) the following Cookies:

Data table that shows third-party Google Analytics Cookies used by
Cookie nameProviderPurposeExpires when?


Website analytics
2 years.



Website analytics

1 day.



Website analytics

1 minute.

13.10 In addition, We may embed YouTube videos from YouTube Channels which have YouTube cookies. We may embed videos into Our web pages using YouTube's privacy-enhanced mode. Privacy-enhanced mode may set cookies on your device, only after you click or touch on the YouTube video player to play a video. However, YouTube have said that when privacy enhanced mode is enabled, on first visit to the web page, YouTube do not automatically store personally identifiable information. You can discover more at YouTube privacy guidelines and here.

13.11 We may also embed content from and videos from is now part of LinkdedIn (privacy policy and Cookie Policy and Cookie Table). appear to use Google Analytics cookies, and therefore also work with anonymised data. Visitors to LinkdedIn can opt out of tracking here.

13.12 privacy policy can be viewed here. Also, you can view the cookie policy

13.13 To integrate comments and feedback from Our website visitors, We may also install, activate, and use the Disqus comments system. You can learn more about how use data from the Disqus privacy policy and Disqus cookie policy.

When the Disqus comments system is installed and activated on Our Site, We have configured Our Site to ensure Disqus cookies are turned off by default. To allow Disqus cookies, please follow Steps 1 to 3 below:

  • Step 1: choose Our "Cookie Policy" button usually shown at the bottom of your screen.
  • Step 2: choose the "Functionality" check box to insert a check mark.
  • Step 3: choose the Save button to confirm your new choices.

However, even if you choose not to make changes using Our Website Cookie Policy button, Disqus already provide excellent Do Not Tract (DNT) options. Disqus users can opt-out of tracking related to targeted advertising and recommendations within content.

A user who is already logged into Disqus can edit their profile settings to opt out of tracking across all devices and browsers where logged in. 

A user who is either logged out of Disqus, or who does not have a Disqus account can also opt out of tracking based on their specific web browser. For details, please read the Disqus cookie policy link above.

13.14 As well as all the various controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

13.15 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login, when available, and personalisation settings.

13.16 It is recommended that you keep your Internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your Internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], or by telephone on 01470 582474, or by post at Treetops, Brookside, Clachamish, Isle of Skye, IV51 9NY. Please ensure that your query is clear, particularly if you are requesting information about the data We may hold about you (as under section 12, above).

When you email Us, you agree to your personal data to be stored by SoftRight Services through, and used to reply to your email message. All information relating to the processing of your personal data, including the implementation of rights arising from data processing can be found in this privacy policy.

15. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

16. Another Special Thank You

Thank you for reading Our Privacy Policy Pledge and for visiting If you choose to subscribe at, and to receive Our news updates, thank you for placing your trust in Us.

Email Us

This article was updated on

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